Privacy Policy

The Charlevoix Maritime Museum places a high priority on respecting your privacy.

This privacy policy aims to inform you about how we collect, use, and share the personal information you provide to us, as well as your rights regarding this matter.

1. Purpose of Data Collection

The Museum collects your personal information to offer tailored and quality services, promote its activities, and continually improve your browsing experience on its website.

2. Information Collected

2.1 Website Forms (Contact)

When you fill out forms on the Museum’s website, the following personal information may be collected:

Your first and last name
Your email address
Other information you choose to disclose

This information is voluntarily provided with your explicit consent and is used solely for the specific purpose for which it was submitted, such as responding to an inquiry or subscribing to our newsletter.

2.2 Ticketing

The Museum uses Zeffy for online ticket sales. Payment data is subject to Zeffy’s privacy policy. For inquiries, please contact Zeffy directly.

2.3 Donation Platform

Zeffy is also used for online donations. Payment data follows Zeffy’s privacy policy. Direct inquiries to Zeffy.

2.4 Cookies

Cookies on the website collect non-personally identifiable information to enhance the user experience. Cookies are small text files stored on your device when browsing www.museemaritime.com. Upon accessing the site, you can accept or refuse cookies via a dialog box.

2.5 Analytics Tools

Third-party audience measurement tools like Google Analytics collect data such as browser type, pages visited, visit duration, and similar statistics. These data are used anonymously and aggregated for statistical purposes to improve the website’s efficiency.

2.6 Promotional Tools via Google Ad Grants

As a nonprofit organization participating in Google Ad Grants, the Museum uses advertising tools provided by Google to promote its website and services to a targeted audience. Data collected includes interactions with ads (e.g., clicks and pages visited). These data are anonymized and aggregated to evaluate campaign performance and optimize effectiveness, in compliance with Quebec privacy laws like Law 25.

3. Use of Information

The Museum may use your personal data to:

Communicate about reservations, events, or important announcements

Enhance services and provide a personalized browsing experience

4. Sharing Information

Your personal data will only be shared with third parties in these cases:

Service providers: Partners like Zeffy who assist in managing services such as ticketing and donations.

Legal compliance: To meet legal obligations or protect rights and user security.

5. Data Security

The Museum implements technical and organizational measures with its web providers to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to request access, correction, deletion, or restriction of processing of your personal data. You can also object to certain uses of your data and request data portability. For inquiries, contact: info@museemaritime.com.